Return Policy

Return requests must be made within 30 days of the invoice date.  ALL RETURNS REQUIRE PRIOR AUTHORIZATION AND MUST BE ACCOMPANIED BY A RETURN AUTHORIZATION NUMBER.  To obtain a return authorization number, please contact our customer service department at 866-478-1420.  Returns must be shipped prepaid freight, with the authorization number on the outside of all cartons.  Returned merchandise is subject to an inspection and restocking charge of 15% of the billed amount.  Merchandise that is returned without an authorization number on each carton will be subject to a restocking charge of 30% of the billed amount or, at our discretion, shipped back to the customer at the customer's expense.  No credit will be allowed on merchandise that is returned in a non-resellable condition.

Shipping Policy

All orders are shipped through UPS and subject to shipping and handling fees.  Orders for in stock items will be shipped within 24 hours provided the account is in good standing.  Once an order is completed at order entry it cannot be modified.  Requested modifications that require ordered items to be put back into stock are subject to a restocking fee as outlined in our Return Policy above. 

For shipping to Canada, Alaska, Hawaii, Puerto Rico, or any other countries, please call for shipping rates.  We do not ship to a P.O. box.  We offer FREE UPS Ground Shipping on orders over $100.  The following shipping rates will be applied to orders shipped within the United States:

Backorder Policy

Back ordered items are subject to shipping and handling fees and will automatically ship when 100% of the back ordered items are available.  Back orders will be cancelled after 60 days.

Damaged Goods Policy

Defective or damaged merchandise, errors in shipments, or errors in billing must be reported within 10 days of the invoice date.  Please contact our customer service department at 866-478-1420.